As our Director of Operations, Annette specializes in improving efficiency and streamlining processes for SettlementOne and our clients. Results-driven and a natural leader, she has more than 15 years of experience in banking, mortgage servicing, and credit reporting. Before joining SettlementOne, Annette worked in the mortgage departments of both J.P. Morgan Chase and Bank of America. She has played pivotal roles in restructuring multiple operations units into consolidated, cohesive, high-performing teams – providing a competitive advantage to the organizations she has served.